Emergency Communications Center

Emergency Communications Center

Success Stories
March 28 2023

Naperville FD Tracks Exposures, Critical Incidents, and Kudos to…

THE CHALLENGE  Naperville Fire Department (a suburb of Chicago, IL) has 201 career members across 10 stations and logs about 17,000 annual calls. As a progressive department that wanted a better way to track combustion exposures to protect the rights…

Success Stories
February 6 2023

Rock County Communications Center

Dept. Profile Dispatches for Law, Fire, and EMS Annual Call Volume: 290,000 2018 APCO’s Director of the Year CALEA Accredited Since 2014 About RCCC: Located in Janesville, WI, serving surrounding law, fire, and EMS agencies, Rock County Communications Center handles…

Success Stories
December 14 2022

Stevens County 911 Builds a Positive Workplace Environment with…

“Something goes wrong. You write them up, do the paperwork, but the next week they do three good things and nobody remembers. Getting Guardian Tracking is one of the best things we’ve done to improve positivity.” – Rick Anderson, 911…

Blog
November 2 2021

St. Joseph County 911 Automates Overtime with Intelligent Scheduling…

In Mishawaka, Indiana, the St. Joseph County 911 Consolidated Communications Center is a 911-enhanced full-service center and the 9-1-1 Public Safety Answering Point (PSAP) for St. Joseph County, dispatching for police, fire, and EMS. Consolidated since 2014, the now larger…

Blog
May 5 2021

Los Alamos County ECC Using Vector LMS to Meet…

Roberto Lujan serves as the Shift Supervisor and the Accreditation and Training Manager at Los Alamos County Dispatch (LACD) in New Mexico. He has been there for seven years, but previously worked at another Emergency Communications Center (ECC) that did…

Blog
May 3 2021

Mesilla Valley Regional Dispatch Authority Meets PSAP Demands

Jennifer Gorham is a familiar face at the Mesilla Valley Regional Dispatch Authority (MVRDA) in Las Cruces, New Mexico. With 16 years of service, she has worked with a lot of employees, supervisors, and even the Board of Directors. Working…

Blog
April 27 2021

Stearns Co. SO Dispatch Improves Staffing with Vector Scheduling

Stearns County (MN) Sheriff's Office, less than two hours from Minneapolis-Saint Paul International Airport, saw a demo of Vector Scheduling (formerly CrewSense) in 2020 and quickly realized how the web-based tool could easily streamline their complex Emergency Communications Center (ECC)…

Blog
April 22 2021

North County Dispatch Invests in Telecommunicator Training Technology

Emergency Communications Centers (ECC) are a vital part of our public safety framework. Just as Emergency Telecommunicators have been widely recognized as the first, first responders in an emergency, the profession has significantly evolved to recognize and train professionals for…