Commercial Facilities TrainingCooling: Hot & Cold Call Basics

Cooling: Hot & Cold Call Basics

SKU: RVI-11477

Duration: 0.50 Hrs

“Who turned down the thermostat? Why is it so cold in here?” Individuals who respond to hot and cold calls made by uncomfortable building occupants must have a certain set of skills, including a thorough understanding of the heating/cooling system in question, training in problem-solving or troubleshooting techniques, and people skills. This interactive online course will discuss how to methodically approach cooling system-related complaints and problems, as well as desirable personality traits and useful problem-solving techniques for effective customer service representatives.

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Course Details

Learning Objectives

By the end of this course, you will be able to:

Describe basic hot and cold call troubleshooting methods
Describe desirable customer service
Identify the steps taken while troubleshooting customer calls

Specs

Course Level	Fundamental
Languages	English
Compatibility	Audio, Video, MobileReady

Joelle Scheldorf

Author

Joelle is a Chemical Engineer with a BS from the University of Washington and an MS from the University of Idaho. She worked as a Process Engineer at an integrated pulp and paper mill, an Instructor at the University of Washington, and a WinGEMS Simulation Software Engineer and Trainer before joining Convergence Training in 2006.

Course Applies To

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